FAQ

What is the postage & handling charge on orders?

Standard delivery is FREE for all orders. We aim to deliver the Product to you at the place of delivery requested by you in your Order. Orders are only delivered to physical address, no PO Box addresses are allowed.

How long do deliveries usually take?

Our delivery times are usually within 4 – 7 working days (during office hours, Monday to Friday, 8am to 5pm). As always,
we aim to get your purchase to you as quickly as possible.

What shipping methods and providers are available?

At the moment we offer our standard delivery by Fastway Couriers.

Will I be charged for the return shipping?

If you return an item within 14 days, no costs will occur for you.

What is your return policy?

Our standard return policy applies, so don’t you worry, we have you covered. Please have a look at
our Returns Policy page for more information or contact us directly and we will help you.

How do I pay?

We offer only PayFast payment method.

How can i change / cancel order?

If you would like to change / cancel your order, please contact us immediately and we will be able to help you and
will be happy to answer your request:
1. by e-mail at admin@partisanandco.com
2. or DM on Facebook or Instagram

What is the right size?

Choosing the right shoe size is the most important info before your purchase. Our products fit normal, so we recommend you choose your standard size. The size charts can be found HERE

Are you between sizes in shoes?

However, if you are between two sizes, we recommend selecting a smaller size for Star Master and Star Dribble and larger size for other models.

How to select the right size?

You can get the most accurate measurement if you try your shoes personally at some shop selling our products. Best way is to try some of our stockists, where they will be happy to assist you in selecting the right size – the complete list of stockists HERE

Incorrect size or color?

No problem, the order can be returned within a 14 days period, which starts from the day after you receive your order.